SHIPPING & PAYMENT INFORMATION
WHEN WILL MY ORDER SHIP?
After your payment is verified, it takes up to 24 hours to process your order.
The production takes from 3 to 8 working days.
Then we arrange a dispatch and send you the tracking number.
TOTAL PROCESSING TIME: 7-14 DAYS
WHEN WILL MY ORDER ARRIVE?
We use Air Mail delivery services, so your order should arrive anywhere between 7 to 14 days from the date of dispatch.
While certain limitations and constraints may appear depending on your location.
In some countries the shipment may get delayed at Customs Office, or at Postal Service provider.
WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The amount for the duties may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
NowHere Plus and Capron Arts LLC cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.
HOW ARE TAXES AND DUTIES CALCULATED?
For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.
For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.
ORDER INFORMATION & CONCERNS
I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?
If you need to change or cancel your order, please CONTACT US immediately using the FORM BELOW. Once our warehouse has processed your order, we will be unable to make any changes.
MY ORDER STATUS SAYS "UNFULFILLED". WHAT DOES THAT MEAN?
"Unfulfilled" just means that we successfully received your order! Once your order is shipped, you'll receive a tracking number and your order status will change to "Fulfilled."
WHY WAS MY ORDER CANCELED?
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again.
There might be limitations at our Payment Partner side depending on the type of your bank card and the country where it was issued.
There might be limitations on Your Bank side to pay at a specific website. So if that's the case, we will ask you to contact your bank to resolve the issue.
If your order was cancelled or your payment didn't get through - please CONTACT US using the form below.